Warranties and insurances 

We guarantee product quality and suitability for its intended use. If there is any product defect or quality inconsistency, please contact us within 14 days of purchase to arrange a repair or replacement..

Defective product must be returned in good condition and well packed in original packaging with all attached accessories and documentation. The returned product will be evaluated according to the terms of the warranty and it will be determined whether it is worth repair or replacement.

If the product is repaired, the warranty covers parts and labor related to the repair. If the product is replaced, the warranty covers the new product for the duration of the stated warranty period from the date of replacement.

Any damage or damage caused by misuse, neglect, accident or abuse of the product is excluded from the warranty. Also, the warranty does not cover any other costs such as shipping or installation costs.

 Contact us if you have any questions or concerns regarding warranty policy.



outdoor furniture 

What products are covered under this guarantee?

This warranty covers defects in materials and workmanship in the following components

( Rattan furniture )

The guarantee is valid only on rattan products, such as rattan and iron materials, not fabric, from the date of purchase from Oscar Rattan. The original purchase receipt must be provided as proof of purchase. This warranty applies to use
domestic only

.

( AThree ropes )

The warranty is valid only on rope products, such as rope and iron materials, not fabric, from the date of purchase from Oscar Rattan. The original purchase receipt must be provided as proof of purchase. This guarantee applies to a
For home use only


.

( furniture aLakhsbi  )

We have two types of wooden furniture:

  • Pine wood comes with a two-year warranty 
  • Beech wood and it is valid for a year warranty only 

The guarantee is valid only on wood products, such as wood materials and paint, and not on fabric. From the date of purchase from Oscar Rattan, the original purchase receipt must be provided as proof of purchase. This applies
The warranty is for domestic use only.

 

( Mesh furniture  )

The guarantee is valid only on mesh products, such as mesh materials and iron, from the date of purchase from Oscar Rattan. The original purchase receipt must be provided as proof of purchase. This applies
The warranty is for domestic use only.

 
 

( Metal furniture )

The warranty is valid only on rope products, such as rope and iron materials, not fabric, from the date of purchase from Oscar Rattan. The original purchase receipt must be provided as proof of purchase. This applies
The warranty is for domestic use only


 

( Plastic furniture )

The warranty is valid only on plastic products, not fabric, from the date of purchase from Oscar Rattan. The original purchase receipt must be provided as proof of purchase. This warranty applies to domestic use only





 

Information about the types of fabric used in outdoor furniture:

 There are two types of fabric:


   The first type: tamping cloth 

  It is easily washable, and its fibers increase in strength and durability when wet. This is why it is characterized by its ability to retain its properties with repeated washing.. Chemicals and prolonged exposure of the fabric to the sun damage the color of the linen, and bleaching agents damage the fibres; Therefore, it is advised to avoid using it  In order to preserve your products, we recommend that you buy outer cover To keep the product from dust and exposure to weather factors, this will help to increase the shelf life of your product.

The second type: waterproof fabric

Manufacture of waterproof fabrics With water-repellent fabrics in a way that makes its tissues resistant to absorbing water and moistureAnd the type used by us is a water-repellent type, but in the case of direct water shedding on the fabric, it will absorb water because the fabric used in the pillows cannot be placed with the blister layer of the skin because it makes the pillows uncomfortable and has a high temperature. The types of this fabric may be manufactured either by fibers Natural, or natural fibers coated with waterproof materials such as: rubber, silicone rubber, wax, fluoropolymers, and other materials. In order to preserve your products, we recommend that you buy outer cover To keep the product from dust and exposure to weather factors, this will help to increase the shelf life of your product.
 

 

Which products are not covered by this warranty?

  • Imported products such as stainless bar stools 
  • Dismantling and assembling products such as imported pergolas 
  • Al Shamasi imported products
  • Outer cover products exposed to direct sun 

What products are not covered under this guarantee?
 

  • This warranty does not apply to products that have been stored, improperly installed, improperly used, misused, modified, or cleaned with the wrong cleaning methods or cleaning products.
  • This warranty does not cover normal signs of use, cuts and scratches, or damage from bumps and accidents.
  • This warranty does not apply if the product is placed outdoors, or in a damp environment.
  • This warranty does not cover consequential or incidental damages.
  • This warranty does not cover fabric damage or sponge damage